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From my experience in the last month, anytime between 11 and usually 130 or after 5pm will get you the automated message, try calling earlier of later. I think with their new extended hours they are open from 7am to 7pm. I had the best luck on the 2 occasions (when it went through) calling before 9am.

Longtime reader forst time poster. Received my plastic Friday of last week but it's been a hectic week and I really have had a chance to exercise my right until this week.

My timeline,
OCT 16th Submitted online app
OCT 20th Fingerprints done
OCT 24th CHL class and CHL-100 scanned and submitted ...