josehm89 wrote:so when does the 60 days actually start? from the day the online app is done or when they receive all docuements? I sent my chl-100 and did prints same day and they did not scan my chl-100 until the 18th of December. still no change on the website and still no plastic, its going on almost 2 months now.

Your application isn't considered 'complete' until they have received everything that you owe them to complete the application (ie, on-line application, or printing/signing/notarizing your application & affidavits; fingerprints done; CHL-100 submitted; and any supporting documents and/or court documents, if applicable).
If you had scanned your CHL-100 & uploaded it onto the DPS' server your 60-days would have started that day (provided that was the only item you still owed them to complete your application, as you had indicated above). You would have received a generic confirmation e-mail from them to let you know it was received, and you could use that date to reference later.
For documents that are mailed in, I would imagine that the date the last piece is received by the RSD is the date your application is considered 'complete', but this requires a bit of handling before it gets actually input into the system (so, to caveat this, I don't know if they calculate mailed-in documents from the 'delivery date', or the date they actually open it). With that in mind, I would suggest that those who can submit everything on-line do so.