After reading many posts where people have either called or emailed DPS and their status magically changed or their plastic arrived I decided to give it a try.
I thought this might be the "trick" to make something happen and I also wanted to check that they had everything they needed before I was out of touch.
Got this reply: "Currently, we have everything you need. I would check with us at least once a month to make sure everything is satisfactory."
Once a month! I think I was blown off

or
Does the "we have everything you need" a subliminal message?