PACT MKIV XP

[ScubaSigGuy]

My new timer / chrony arrived a few days ago. The problem is the instruction manual is not nearly complete. The cover of the manual states that a complete manual will be available by mid January 2006 ?

The website makes no reference to an available user's manual.

Has anyone else figured this thing out? I may have to send it back to Midway and just opt for a more basic unit.

[Dan20703]

Is this what you already have in hand?

http://www.brianenos.com/dnld/MKIV-XP_manual.pdf" onclick="window.open(this.href);return false;

[ScubaSigGuy]

Is this what you already have in hand?

http://www.brianenos.com/dnld/MKIV-XP_manual.pdf" onclick="window.open(this.href);return false;

Yep.

[ScubaSigGuy]

I just spoke with PACT on the phone and this is exactly how the converstaion went...


PACT: "PACT Can I help you?"

Me: "Hello, how are you today? I ordered one of your MKIV XP shot timer / chrony combos and it arrived with a partial instruction manual stating that the full version would be available in january 2006. Can you tell me how I can get one?"

PACT: "It's not available yet. Soon, but not yet. Every time I ask him about it he says "not yet""

Me: "So, there is no way to find out how all of the features and functions work?"

PACT: "Well, bascially you should just start pushing buttons. You won't hurt it by pushing buttons."

Me: "Oh, OK thanks for your help."

Needless to say I was left pretty speechless by his last comment. This device is suppossed to have a ton of features and functions. Being new to shot timers and chrony's I don't think that punching buttons is really going to help me figure it out.

I am disappointed to say the least. I haven't decided for certain but I will more than likely return it and opt for a different shot timer and purchase a seperate chrony.

[HighVelocity]

Wow... That's not what I'd call good customer service. I recommend you post this over on the Brian Enos forum. I'm sure you can get the answers you need from there.

[ScubaSigGuy]

Wow... That's not what I'd call good customer service. I recommend you post this over on the Brian Enos forum. I'm sure you can get the answers you need from there.

Thanks for the tip. It's a shame too because they are local company based in Grand Prairie. It is frustrating, but I am going to try and be patient.

[ske1eter]

We've just used the manual that the previous poster indicated. Now, we don't know if all of the capability of the timer is being used but it does work well.