So apparently the DPS has managed to confuse themselves...

[Grungir79]

Just great, I knew there was going to be some unnecessary drama revolving around my applications.

A little over a year ago I started my application for a CHL. After a few months after getting my application started, I was hearing rumors of my reassignment overseas to Korea (Active Duty USAF). So, I figured why send it in? After some twisting in the wind, it turned out I wasn't heading to Korea and staying here in the States. So, I began the process again. Keep in mind this is about 1 year after I first started the initial application process.

About 2 weeks ago I got everything together and submitted my application package. Prints, pics, app, class cert, the works. Flash forward to last Friday, I decided to send an email to see if there were any issues with my application. I get an email back this morning asking when I sent in my application, and I replied 2 weeks ago to the day. The next email (from Rene) stated that my application had been terminated because I didn't get my yellow app and fee in on time (1 year).

OK, that's great folks, but what about this NEW application I had just turned in a couple weeks ago? I'm waiting on their reply, but I'm expecting to get jerked around like I always get when dealing with any Gov't institution. Keep in mind that I'm being completely polite in my comms, but I AM a little peeved that they're so confused. It's great my previous app was cancelled, but why are you folks screwing around with my new one? Is it THAT difficult? If it is, and there's anything I can do to help them out I'm all for it. I'll do whatever I can to assist. All they have to do is ask.

I'm glad I finally sent them an email, because otherwise I would have been sitting on my thumb for two months, and they likely wouldn't have gone anywhere with my application. Ugh.

Sorry for venting.

[LarryH]

When you started your application, did you use the on-line process and pay with a credit card?

If you did, that application died after one year.

If you received your application packet from the instructor at the CHL class, that would be good for two years.

Because the DPS changed the application process to "all on-line" on May 1 that may also be a factor.

[HighHandicap]

I sure hope it all gets straightened out for you!

I suppose it is possible that they haven't entered your new application into the system and the only one Rene was able to look up was your old one. Even that is pushing it though as, lately, most applications seem to be in the system in 14-ish days.

Best of luck, and stay on top of them... politely, of course.

[Grungir79]

When you started your application, did you use the on-line process and pay with a credit card?

Yes, but no fee paid since I'm AD Military.

If you did, that application died after one year.

Understood. I was just confused that they may have can-x'd my newest app due to some confusion. Hope not.

If you received your application packet from the instructor at the CHL class, that would be good for two years.

The App I sent in was indeed from my CHL class instructor.

Because the DPS changed the application process to "all on-line" on May 1 that may also be a factor.

This was my fear when I sent in my application. They should have planned for this, though. At least I hope they did. Thanks for your inputs.

I sure hope it all gets straightened out for you!

I suppose it is possible that they haven't entered your new application into the system and the only one Rene was able to look up was your old one. Even that is pushing it though as, lately, most applications seem to be in the system in 14-ish days.

Best of luck, and stay on top of them... politely, of course.

See, now that makes sense that if Rene is only seeing my first application, the only information I'd get back was in regards to its cancellation. So it boils down to whether they've actually entered my application into the system yet (I'd sure hope so after two weeks, LOL), and how soon the system updates. I'd hope that the employees at DPS would have access to more timely/updated info than we'd have. If they're working off a system that updates as sporadically as the one we use to check our status, no WONDER they'd be confused. Ha!

Thanks for the reply and perspective. Oh, and I promise to be polite. I'd hate to have my application conveniently "lost" or have an arrest warrant issued instead of my CHL due to an administrative "error."

[KinArlington]

It took 17 days for them to get my paperwork entered into the system and the system updated to where I could see it online. That being said, I did e-mail Rene on day 15 and he could see it in their system even though it wasn't showing on the website. If I were you, I would probably call and see if you can actually determine if they have your second application floating around there somewhere, or if you need to resubmit online. Did you keep a copy of the form your instructor signed?

[Grungir79]

Did you keep a copy of the form your instructor signed?

Uhm, I've got the yellow carbon copy of the form. Don't tell me I was supposed to make a certified copy of the original certificate...