CHL renewal

[Reloader]

I called the CHL division,tried totalk to the person who answered the phone,got nothing but attitude. I told him I did not hear him say Concealed handdguns and asked if this was the place. I was told to get a new phone! I Informed him I renewed online and asked about the CHL 100. I said it had not downloaded. I tried to reprint my recipt..no luck! The payment has been charged to my card. I have not heard back from the "gentleman". I hope I do not have to pay again. I hope this will not end up being a refusal. Is there a supervisor I can talk to? Thanks for your help.

[fickman]

I'd recommend calling again tomorrow - see if you get somebody else. Explain that there's an issue with your payment and ask for a supervisor who can look into the problem.

[Reloader]

thanks.I'll do that. thos individual says he handles all problems; Thanks for the clarification.

[Crossfire]

The CHL-100 is the class completion certificate. You will get it from your instructor when you take your renewal class.

[infoman]

do you remember who you talked to Reloader? I would send an email, I normally send emails to chl, I had someone named Rene(not sure if guy or girl) who emailed back and forth with me and was able to help me out a lot. I'm not much of a phone talker, but prefer to use email. Hope it works out for you..

[Reloader]

Ok, now I have sent a typed copy of my checklist to Austin, ,what is the Next step? Rene?, said not to worry, the instructor will provide everything else. I WILL RECEIVE NO MORE INFORMATION UNTIL AFTER I TAKE THE CLASS? Is tbis accurate. All I get is him when I call. he is the head guy according to him.. Can someone tell me if this is correct? Thanks in advance.

[Crossfire]

Reloader - you have done your renewal application online. All you need to do now is take the renewal class.

Your instructor will give you the CHL-100, which is the certificate that says you completed the class. You send that in to DPS after the class.

That is all you need to do. Really.

[Reloader]

Thank you. Why couldn't DPS tell me that?

[Reloader]

The CHL People told me last month that I did not need to go to the class or re-qualify, since my renewal was the 3rd one. Received my new license in 37 days. Thanks, everyone!