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The customer is always WRONG. But I guess the customer is the shipper.

dcphoto wrote:A long time ago I was outside in my driveway working on my truck waiting for Brown to deliver some parts for the truck. The front door and the garage are wide open, and there are tools scattered in the driveway.

Brown pulls up, driver (with nothing in hand) jumps out of the truck and walks to the front door. He put a notice on the door and started walking back to the truck when I yelled from inside the truck "I'm right here!" He mumbles an excuse, gets my box from the truck, and drives off. I called UPS to complain and was told a couple of weeks later by another driver that he was fired because of my call. Apparently Brown disapproves of this behavior (surprise!), and this wasn't his first complaint.

Yeah, Teamsters aren't going to let him get canned based on just one call. He must have made a practice out of it.

I recall my parents getting a package delivered from UPS (99% sure it was UPS) once that clearly had a shoe print on a side that was crushed in a bit. Needless to say, my folks weren't terribly amused and pictures & a nasty-gram were sent to UPS about it.

It's amazing how unservice oriented, so many service business' have become especially when it comes to the end consumer. Fed-ex does a great job and I have always speced them over UPS for business deliveries since UPS has screwed me over so many time in the past.

That being said the better and routes are the commmercial routes, and the drivers get to know their customers and that is why we normally have any shipments sent to my wife's office the drivers know where to go and who to see.bmah the benefits of being married to a online shopaholic, if she doesn't have to go in a store she doesn't.

As I sit here waiting (and receiving emails from work wondering if I can support a meeting this afternoon) I probably ought to emphasize what we learned on our first CMP shipments (Garands and ammo): There are two sides to FedEx, Air and Ground.

The Air side is the one through which we receive the rifles (Priority), and they have been more than prompt and helpful.

The Ground side, however, through which we receive the ammo and other goodies, is the group with whom we've had trouble, including having to wait all day for the delivery and this latest headache.

I'd just like to point out, that for 'signature required' deliveries, if they do NOT get a signature, then they can NOT prove they delivered it.

Not saying to be dishonest or anything, but a few calls about 'missing deliveries', and requests to see the signatures that they are required to get, should get some interesting results.
Give em 24 hours to sweat it out, then call back the next day, saying you 'found it' somewhere.

If they can't prove it was delivered, for a signature required item, they are responsible for losing it to whatever extent is applicable on any given package.

I'm also a fan of the CCTV on the front door mentioned earlier. I'm sure their supervisors would LOVE to see them doing the 'stick and run'.
I, too, have had problems with UPS leaving stickers on my door without even knocking, when I am home.

I've never experienced the "stick and run" some of you are talking about. When UPS delivers to my house, I never see them. When I'm home for the delivery I hear the doorbell ring, and a revving truck engine before I even make it from my lazy-boy to the door which is only about 30 ft away. Even for ammo or other signature required items.
When nobody is home, they still leave the boxes on the doorstep. I find this disturbing because more times than not the box is filled with ammo or other items I wouldn't want somebody to just walk away with.

On a side note, My mailman is pretty ticked at me right now. We have the communal mailbox things that you see at the end of our block with larger drop boxes available for larger deliveries. He claims that he left a key for one of the larger boxes in my personal box and didn't return it after I claimed my item from the larger box. Truth be told, he left me a key for one of the boxes, but it didn't work in the box it was supposed to. It opened another box (which was empty), and since you can't retrieve the key once it's been used, I left it there. He's left me several angry letters, and even harassed my roommate (who doesn't have a key to the personal box) about the situation. I've called the post office about the problem, but I'm getting the round about treatment. I have not idea how to resolve this without camping out at the boxes and talking to him directly.
Sorry for the rambling post. Just had to vent.

Mission accomplished: We have the HXP. I finally had to stay home from work the entire day; didn't miss anything too important today (but not according to the emails I received today), but the rest of the week will be....

It was a driver I recognized from before, very nice and helpful, so I really don't have a clue about what happened. I didn't bother to ask, and he didn't volunteer.

Interesting stories in this thread, though. I realize it's a hard job, but it is a service they're contracted to perform. Guess I'm just... Old School.

I agree about the commercial routes, I know my ups driver like he is family (he normally comes by once or twice a day to the shop) if I don't walk out to meet him he leaves my package in the back of my truck. If it wet/raining outside he will stop back by on his way home. I only use ups for this reason. Also fwiw if you leave your garbage men water and cokes in a cooler every once in a while they will pick up anything in front of your house, even if the dogs get into it. It's worth the extra 5 dollars a month to have heavy trash pick-up and day.