I would have to look again to confirm but I beleave the report from the TSRA said that there were 40 (?) people working on the CHLs in Austin but the only name I have ever seen mentioned is Simone. In my two phone calls to the DPS I spoke to her both times and in this thread
http://www.texasshooting.com/TexasCHL_F ... b43ff73534 the email was from Simone as well. I have also seen posts from others who said "well I just spoke to Simone and she told me..." or "Simone sent a letter saying they needed X information and..."
Is she the only person up there? Perhaps she is the only one who interacts with the public and the rest are just data entry. She deserves a cookie if shes the only person who deals with us all day long.
And I am glad they know they need to hire more people, give some more Texans jobs. I hope and pray it is not outsourced to a processing firm.

Don't wait for your ship to come in, swim out to it...kill the captain...and claim it as yours. : Lodge2004