Anyway...Can I ask for a favor? Stop calling the DPS! I worked in customer service for years and all I know is that the more you complain...the longer I'm taking to help you. They say 60 days....call after 60 days. I just know they are sitting at their desks saying after every phone call..."send him/her to the bottom of the stack!" and they look like this too -->

<---this guy isn't goin' to the bottom!
