Confused by an email I got from DPS

[mommagamber]

I got the following email after sending in a class completion form:

Note: This email address does not accept reply correspondence.

Thank you for using the Regulatory Services Division’s website.

For security reasons, please submit all future emails with questions, comments, and documents using the division web page at http://www.dps.texas.gov/rsd" onclick="window.open(this.href);return false; at Contact Us. To help us better serve you, please copy and paste any previous messages into the new message.


Regards,

Dannette Caballero
Contact Center Manager



Texas Department of Public Safety
Regulatory Services Division
Concealed Handgun - MSC 0245
PO Box 4087
Austin, TX 78773-0001
(512) 424-7293
Agency Website: http://www.dps.texas.gov" onclick="window.open(this.href);return false;
Division Website: http://www.dps.texas.gov/rsd" onclick="window.open(this.href);return false;


AGENCY CONFIDENTIALITY NOTICE:
This message contains information which may be confidential and privileged. Unless you are the addressee (or authorized to receive for the addressee), you may not use, copy or disclose to anyone the message or any information contained in the message. If you have received this message in error, please advise the sender and delete the message.

So I went there and it just takes me to the DPS website. How am I suppose to email in forms there? Am I just mentally inept?

[Keith B]

Looks like an automatic generic reply. I would continue to send the forms as you have always done until they give you specific instrcutions on why the address might have changed.

[mommagamber]

I got the typical Auto reply and then about an hour later I got this email. That is why I was so confused. It also said "please copy and paste any previous messages into the new message." I just want to make sure they got my class completion. I guess I will wait and see if I get the typical "the department is in receipt of your class completion" email.

[Charles L. Cotton]

I got the typical Auto reply and then about an hour later I got this email. That is why I was so confused. It also said "please copy and paste any previous messages into the new message." I just want to make sure they got my class completion. I guess I will wait and see if I get the typical "the department is in receipt of your class completion" email.

That's the usual auto response. You will get an email confirmation later that your Certificate of Class Completion was received. When I upload mine, I print the page showing the attachment before I hit the submit button, then I print the "Thank You" screen and keep those until I receive the confirmation email.

Chas.

[bwilie]

.

[mommagamber]

I got the typical Auto reply and then about an hour later I got this email. That is why I was so confused. It also said "please copy and paste any previous messages into the new message." I just want to make sure they got my class completion. I guess I will wait and see if I get the typical "the department is in receipt of your class completion" email.

That's the usual auto response. You will get an email confirmation later that your Certificate of Class Completion was received. When I upload mine, I print the page showing the attachment before I hit the submit button, then I print the "Thank You" screen and keep those until I receive the confirmation email.

Chas.

Ok, I send in a class completion at least once a week and this is the first time I have ever gotten this email.

Thanks for easing my mind.

[garcia946]

Same here, I had a class last week also. Got same email, so I sent it through the new email. After that I got the usual email thanking me for using their services. Either they are changing/fixing to change email, one of the two. To be honest , don't like the new email asks for lots of info , ss# , dl# , instructor #, makes me feel like I was signing up for first time.
Now I could be wrong but that's what I did.

[mommagamber]

Same here, I had a class last week also. Got same email, so I sent it through the new email. After that I got the usual email thanking me for using their services. Either they are changing/fixing to change email, one of the two. To be honest , don't like the new email asks for lots of info , ss# , dl# , makes me feel like I was signing up for first time.
Now I could be wrong but that's what I did.

I did not see a new email to send it through unless they now want us to send it through the contact form on the DPS page. Is that what you did?

[cw3van]

I always use the fax # to send my class completion just clip the fax copy showing it was received is that ok.

[Charles L. Cotton]

I got the typical Auto reply and then about an hour later I got this email. That is why I was so confused. It also said "please copy and paste any previous messages into the new message." I just want to make sure they got my class completion. I guess I will wait and see if I get the typical "the department is in receipt of your class completion" email.

That's the usual auto response. You will get an email confirmation later that your Certificate of Class Completion was received. When I upload mine, I print the page showing the attachment before I hit the submit button, then I print the "Thank You" screen and keep those until I receive the confirmation email.

Chas.

Ok, I send in a class completion at least once a week and this is the first time I have ever gotten this email.

Thanks for easing my mind.

I should clarify that while this is a standard email, it is new.

Chas.

[garcia946]

Same here, I had a class last week also. Got same email, so I sent it through the new email. After that I got the usual email thanking me for using their services. Either they are changing/fixing to change email, one of the two. To be honest , don't like the new email asks for lots of info , ss# , dl# , makes me feel like I was signing up for first time.
Now I could be wrong but that's what I did.

I did not see a new email to send it through unless they now want us to send it through the contact form on the DPS page. Is that what you did?

Sorry , that's what I meant....lol.
I sent it through the contact us page and attached my forms there.

[mommagamber]

To add to this the subject line of the email said "Invalid email address" I am still unsettled that this is just an auto response.

[mommagamber]

Same here, I had a class last week also. Got same email, so I sent it through the new email. After that I got the usual email thanking me for using their services. Either they are changing/fixing to change email, one of the two. To be honest , don't like the new email asks for lots of info , ss# , dl# , makes me feel like I was signing up for first time.
Now I could be wrong but that's what I did.

I did not see a new email to send it through unless they now want us to send it through the contact form on the DPS page. Is that what you did?

Sorry , that's what I meant....lol.
I sent it through the contact us page and attached my forms there.

Just tried to do this and I keep getting a runtime error. I really just want to make sure that they got my forms.

[garcia946]

To add to this the subject line of the email said "Invalid email address" I am still unsettled that this is just an auto response.

I got same thing also came back from a Elvia Williams DPS.
So I sent through other link through contact us form.

[mommagamber]

To add to this the subject line of the email said "Invalid email address" I am still unsettled that this is just an auto response.

I got same thing also came back from a Elvia Williams DPS.
So I sent through other link through contact us form.

Ya, I tried and I keep getting the runtime error.