doh de doh de doh, updated....read the email from CHLS

mrbug · Post by **mrbug** » Tue Sep 18, 2007 8:06 pm

If you are old that makes me ancient in this room! I have twice the waiting time on you.

Jeff B. · Post by **Jeff B.** » Tue Sep 18, 2007 9:51 pm

Jeff B. wrote: Today is another day! I'm sure it'll be in the mail!
Jeff B.

Nope. Not today... Got an overnighter to Baton Rouge tomorrow returning Thursday. Maybe then...

Jeff B.

mrbug · Post by **mrbug** » Thu Sep 20, 2007 3:36 pm

Ok, now I feel like Don Quixote tilting at windmills. After my less than satisfying call earlier this week I decided that an email could not hurt. What follows is the text of the emails. Names have been removed to protect the innocent.

To: CHLS
Subject: application
Dear Sirs:

Next Friday is 60 days from receipt of a completed application in your office. Are there any problems or is there anything I can do on my end to assist you?

Thank you

We received your application on 07/03/2007 however it was incomplete. Your missing information was received on 08/27/2007 starting the processing of your completed application. At this time it is going through the normal processing. It can take 60 days to process
Texas Department of Public Safety
Austin, Texas 78773
512-424-2934
1-800-224-5744

RE: application
To: "CHLS" <CHL@txdps.state.tx.us>

I have postal service delivery confirmation that the missing information was received on 7/28/07 @ 07:42 am, not 8/27/07. I also had a telephone conversation with an individual in the CHL office on 8/21/07 who told me the missing paperwork was there. I am trying but am unable to understand why there is a 30 day discrepancy between postal confirmation of receipt and the August 27 date you show.

From CHLS

I am not certain I just go by what is put in the system.

July 1 mailed the packet.
July 5 delivery confirmation received
July 9 DPS deposits the check
July 27 got notice that I failed to sign one of the fingerprint cards arggh
July 27 signed fingerprint card and mailed back to Austin
July 28 Delivery confirmation that fingerprint card was received at CHL office
August 8 sent email requesting pin
August 9 received pin via email
August 21 Website still shows application missing information called CHL office to be told that application is being processed and website is behind and has problems
August 23 No change in status
August 29 Processing Application
September 6 Received 2 letters with PIN different dates on each

lawrnk · Post by **lawrnk** » Mon Sep 24, 2007 2:37 pm

If it were me, I would fax them a copy of your delivery confirmation and make sure they know they have the wrong date. Be nice, of course.

Jeff B. · Post by **Jeff B.** » Mon Sep 24, 2007 2:45 pm

Jeff B. wrote:
Jeff B. wrote: Today is another day! I'm sure it'll be in the mail!
Jeff B.
Nope. Not today... Got an overnighter to Baton Rouge tomorrow returning Thursday. Maybe then...

Jeff B.

Nothing yet... like watching the grass grow!

Jeff

mrbug · Post by **mrbug** » Mon Sep 24, 2007 6:57 pm

lawrnk wrote:If it were me, I would fax them a copy of your delivery confirmation and make sure they know they have the wrong date. Be nice, of course.

I have definitely entertained the thought. I am unsure of what possible good may come of it though. The last time I communicated by phone with the CHL office I was told my application process was "normal" and they were waiting on backround checks. I have no clue what that means as I have been lied to and misdirected both via email and over the phone by folks in that office. If someone truly knows for a definite surety that a squeaky wheel will get some grease I would be happy to hear it. Up until now I am feeling like this squeaky wheel is getting chunked. People who have turned in their completed applications after me seem to be moving out of the room. By their reckoning they have until Oct 29th.

mrbug · Post by **mrbug** » Tue Sep 25, 2007 9:31 am

After long and studious thought I decided to go ahead and tilt at another windmill. I sent them the following this morning. If anything should come of it I will let you know.

Below is the USPS tracking information and confirmation of receipt for July 28, 2007.

Label/Receipt Number: 0103 8555 7491 5444 8540
Detailed Results:

Delivered, July 28, 2007, 7:42 am, AUSTIN, TX 78705
Arrival at Unit, July 28, 2007, 7:39 am, AUSTIN, TX 78705
Electronic Shipping Info Received, July 27, 2007

mrbug · Post by **mrbug** » Tue Sep 25, 2007 5:01 pm

This is interesting. Every email I have sent to the CHL office has been responded to in a very timely manner. More often than not within 2 hours. I sent the email this morning prior to 0830 hrs and have not received a reply.

Big Dom · Post by **Big Dom** » Tue Sep 25, 2007 5:27 pm

Hmmm I wonder if your status magically changes tomorrow. Good luck.

mrbug · Post by **mrbug** » Wed Sep 26, 2007 8:21 am

Big Dom wrote:Hmmm I wonder if your status magically changes tomorrow. Good luck.

So far, that would be a negative, will update if or when there finally is a change.