Otter Box Warranty Service

[troglodyte]

The belt clip on my Otter Box broke less than 20 minutes ago. In the time it is taking to write this I looked up their number, called, had a delightful young lady answer the phone (and I could understand her), exchanged information, and had a replacement processing and confirmation email in my inbox.
Folks, that is customer service right there. EXCELLENT!!!

OTOH, Barnes and Noble has lost a couple of my wife's gift card credits for her Nook. It has taken 3 days of phone calls and still no satisfaction...even though they acknowledge it is their problem.

Otter Box has a life-long customer.

[mrvmax]

I second that, the clip for my Atrix Otterbox broke last week. I e-mailed them and have had three people contact me already, two of them stating a replacement is on the way. They did not question anything and did not ask for proof of purchase (I'm glad about that since I have no idea where my receipt is). They are a great company and I guarantee I will only buy Otterbox cases for my phones from now on. It is rare to see companies with great customer service.

[papajohn1964]

I've had mine for a couple of months now and it's great. When I bought it at the AT&T store they told me if it breaks to just bring it to them and they would replace it!

[jocat54]

Kind of makes you wonder why other companies can't figure it out. Pretty simple concept.