LabRat wrote:jimlongley wrote:
I can assure that you just never met them, but the other problem is that those of us who were well qualified left due to the bureaucratic nightmare of dealing with a public that felt as though we either didn't know how to do our jobs, which they could have done no better, and a hierarchy that agreed with them, or at least appeared to.
With all of the inconsistent procedures foisted upon travelers, is it any wonder that we think the TSA screeners are incompetent? People know what they see and understand; and draw conclusions based on what's presented. What logic is it that supports the supposition that if I can't do something, I must not complain about someone else who can't do the job either? I can't fly an airplane, but I'm pretty sure its OK for me to complain about the pilot who crashes it on takeoff (if I live).
No, I don't think a little baby or an ancient grandma look like much of a threat, but as a screener I am not allowed to "profile" and there is always the possibility that someone has mined their baby or grandmother.
Screeners profile all the time because it's a function of being human; everyone does it consciously or sub-consciously; so it's somewhat silly for us to believe that TSA screeners "don't profile"; if the TSA screeners are human they profile.
If you take the "mined their baby or grandmother" logic to its ultimate conclusion, then you must search everyone; period.
Why I liked working baggage more than passenger, the bags didn't argue with you over whether a regulation that almost every other passenger that day has obeyed shouldn't apply to them, you just run them trough the x-ray and try to figure out why they are taking a dozen turkey legs back to Lubbock from the State Fair.
What folks argue about is getting treated one way in Newark and a different way in Dallas and then even in a different way in Atlanta. It's the inconsistencies that frustrate folks the most. Take the lady bringing the cupcake thru a couple of screenings with everything fine and then told to "dump the cupcake or we'll have you arrested" at a different airport?
The fact of inconsistency is the appearance of incompetence.
But the inconsistencies you speak of have nothing to do with the individual screeners, they are the fault of the administration. I am all for treating everyone alike, but in airport A the local administrator decides that the language "A well regulated militia, being necessary . . ." applies only to an organized militia, while in airport B, they pay more attention to "shall not be infringed." and when the rank and file try to point out the problems, you get threatened with disciplinary action.
A few years back I flew to San Antonio to take a federal test. I could have driven, I suppose, but I was a TSA employee and would be departing and arriving through my own airport, I thought it would be fun. The trip down was no big deal, except for getting teased about the gun in my checked back and the fact that they plastic wrapped my bag, making it tough to get into in S.A. The trip back was a whole 'nother thing.
I checked my bag and declared my gun, and was run through a separate baggage screening line, which I pointed out was against SOP. Then the x-ray, which was set on the wrong setting, which I pointed out to the screener running it and the supervisor of the screening station, and it "alerted" on my gun. I was asked to open the bag and open the gun case, whereupon the supervisor of the screening station actually picked up my gun, an egregious violation of TSA procedures, and swabbed it for explosive detection, also a violation and kind of stupid since it had been fired recently and not been cleaned. The explosive detector did not alarm on the swab, probably because it was also on the wrong setting, which I also pointed out to the supervisor, and then she put my gun back in the box and put it back in my bag without locking it.
When I got back home I wrote a long treatise about inconsistent screening and reported the screener and "stupidvisor" by name and I know she was disciplined, because she was transferred to my airport and I wound up working for her from time to time.
I could actually go on and on with such tales, but the simple fact is that inconsistencies are the fault of the administration, not the individual screeners.
I heard someone comment once, that the screeners were LEO wannabes and "the dregs" and rent a cops, and nothing could be farther from the truth. I am a retired telecomm technical support engineer, and worked with a variety of people that I knew from the industry, engineers and technicians with a great deal of knowledge and skill and the intelligence to properly interpret the instructions we received. The reason there were so many? Right before TSA was formed the telecomm bubble burst. Here in Dallas Alcatel laid off 75% of their workforce in a single day, which made lots of us available on short notice for less than suitable pay, and other telecomm companies across the US did the same.
And then the administrators came in. Retired LEOs who wanted back in somehow or another, retired military, most on medical retirement, and a variety of others. The hierarchy was the same all the way to the top, and became imbedded and entrenched, and "fighting city hall" was frowned upon, even when they knew we were right.
I carried a concealed handgun to a training class, and one of the instructors actually came over and gave me a kind of pat down, and I was sent off to talk to an administrator (and I wasn't the only one) and told I had violated federal law. I pointed out to the administrator that the class was not being held on federal property (in a hotel), that proper notice under Texas law had not been given, and that I had been searched illegally. I went back to class with the understanding that I would not carry to class anymore and nothing more would be said. the next day a different instructor, who could not figure out how top operate Power Point, called me "dangerous Jim" in front of the class, so I filed a complaint, which was quashed by the administrators.
So all of you who keep blaming the screeners need to put yourselves in their shoes and place the blame right where it lies, up the chain of command.